At Medley Fashion, your satisfaction means everything to us.
We want your shopping experience to feel as luxurious and comfortable as the pieces you choose.
1. Exchange Window
You may refund or exchange within 14 days from receiving your order.
2. المُـعاينة (Package Inspection)
We believe in full transparency — you may open and inspect your package upon delivery (مُعاينة) to ensure everything meets your expectations.
3. Refused Packages
If you decide not to keep your order after inspection, simply decline the delivery and pay only the shipping fee of 140 EGP.
4. After Delivery
Once the courier has left, refunds are no longer available through us.
However, you may still exchange or return items by bringing them to any Medley Fashion branch within the valid period.
6. Sale Items
Items purchased during sales must be checked upon delivery.
Sale pieces are eligible for same-moment return only while the courier is still present — no refunds will be processed afterwards.
7. Deposit System
A 50% deposit is required in case of :
- Your order has more than two items.
- This is your first order with ( bosta )
A total payment is required in case of :
- Your order is more than 4000 EGP
- You ordered more than 5 items
Our sales agent will contact you through WhatsApp to confirm. If the order isn’t confirmed it will be cancelled within 30 minutes
8. Item Condition
All items must be returned unused, unworn, and with original tags and packaging intact.
We reserve the right to decline any exchange that doesn’t meet these conditions.
